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What is social CRM and why is it important?

by Sales Chat Show

If you use CRM software and it does not include social media input, then it isn’t CRM…! That’s the view discussed in this programme.

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There is no such thing as B2B or B2C
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B2B B2C communication customers future influence key account management management negotiation objections online pitching psychology qualification recruitment sales social media targets teams technology
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